Why Should You Adhere to the Shipping Schedule? Unless you are extremely familiar with the weather conditions in your area and familiar with the specific growing characteristics of particular aquatic plants it is best to adhere to the standard chart. Aquatic plants grow rapidly and a short wait is often rewarded with success. Lotus failure can be due to cold weather changes, etc. Tricker's is a propagating nursery and aquatic plants often develop at different times. Many plants, i.e. oxygenators, floating plants, bog plants and water lilies, are available year round. If you elect to have aquatic plants shipped early in the growing season, i.e. before the end of April, at times a delay may occur depending upon the specific growing patterns of the aquatic plant. Please use the comment section when ordering if you have special conditions.

Scavengers. Scavengers (tadpoles, clams, and snails) are sent with the plant orders as indicated above. If only scavengers are ordered, they will be sent when available from our nursery beginning in the early Spring. Please note in the message section when placing the order to state that your water garden pool is ready to accept the scavengers in the early spring. Note below the special scavenger shipping charges to selected states and minimum purchases.

Supplies. All water gardening supplies (pumps, liners, products, fish food etc.) are sent out as soon as possible. If plants are included with the water garden supplies, the entire order will be shipped as indicated in the above plant schedule. Depending upon the quantity and type of supplies, Tricker's will send all water garden supplies prior to the plants. If you definitely want to receive the supplies first, it is best to make two orders, one for plants (which will be sent as in the above plant schedule) and the other for water garden supplies which will be sent as soon as possible. For example, if you order a liner and need to build a pond, it is best to make the liner order on a separate order and state in the comment section the approximate shipping of any plants on your second order.

Special Ship Dates: Tricker's offers special shipping dates, a specific date that the customer desires to have the plants or items shipped. These special ship dates are charged at a nominal fee of $20.00. Plants must be shipped on Monday or Tuesday, do not pick a Wednesday, Thursday or Friday since the plants will sit over the weekend. If uncertain, please make arrangements by calling. When making your order you will be able to state this option in the comments section. Once Tricker's receives your order we will confirm the date and pricing.

Noxious Plants. If a specific plant is considered or being considered as a noxious weed by state or federal regulations, William Tricker, Inc.^® reserves the right to request that you make an alternative selection or cancel those specific items. William Tricker, Inc.^® will notify you if this occurs in your selection or make a substitution.

Substitutions: In the event of a shortage of plants, we will make a substitution of a plant of equal or greater value. If you do not want this option, please state so in the message section during order entry. Scavengers may be selected within similar genera.

Shipping Costs for Plants/Supplies/Specific States with Scavengers. Routine shipping and handling of plants, scavengers and supplies on all internet orders are figured based upon the following shipping chart to ship within the continental United States. Alaska, Hawaii and Pureto Rico will be charged an additional $15.00 extra to shipping chart. Orders outside the United States please call for pricing and certificates.

Note: If you desire additional special shipping methods such as next day a.m, Federal Express next day, second day, etc., these actual charges will be charged and added to your invoice after shipping. If a plant order is under $10.00 in states CA, NV, AZ, NM, UT, WY, ID, WA, and TX an additional $5.00 shipping will be added. TUBS: An additional $95.00 will be added to shipping the "Large Tub". Single ordered tubs will be sent separate from other items with a separate shipping and handling from the chart. If plants are part of the "tub collection", then only one shipping/handling will be used for this collection. Note: AK and HI require special shipping: If the Tricker's standard shipping is exceeded, the actual shipping will be added after shipping. You can request an email with an estimated shipping before the order is shipped for verification by indicating in the message portion during order checkout. Shipping Thoroseal: If the actual shipping charges exceed Tricker's standard charges, the additional charges will be added to your order after shipping. If your scavenger order is less than $10.00 the shipping chart below for Fish will be used. Also, if you order scavengers only (tadpoles, clams, snails, etc.) they will use the "Fish " chart below if you are in the states of CA, FL, WA, OR, ID, MT NE, ND, SD, NE, CO, OK, TX, NM, AZ, NV, UT, LA, MS, AR, KS, WY (not to include the added $30.00 per group as with fish).

Shipping Costs for FISH and specific states for Scavengers: Fish are shipped with special handling and preparation and NOT with the plants or hard goods. This special handling requires a special fish shipping chart to ensure live arrival. The chart for fish only shipping costs are:

Specific States: CA, FL, NV, TX, AZ, OR, WA, ID, MT, UT, CO, NM, ND,WY,SD, NE, KS, OK, AR, LA, MS, HI, AK will have added $30.00 for every $100.00 of fish ordered. In addition, in all states where standard UPS is not delivered in one day and the temperatures are above 80 degrees, next day air charges will be added to your invoice after shipping to ensure live arrival. Fish are only shipped within the continental United States. The fish order will be sent when available or if you want them shipped with a plant order note that on your on-line order when you are asked if you need to give special instructions. If you order in early Spring, it is best to indicate when your water garden pool is ready to accept the fish. Also, if shipping only scavengers to the above mentioned states, the "Fish" chart above will be used. Note that scavengers (tadpoles, clams, snails, etc.) to the above mentioned states will use this "Fish" chart but will not be charged the additional $30.00. In addition to the above mentioned states, an additional $10.00 will be added for tadpoles and if more than $50.00 of tadpoles are on a single order an additional $20.00 will be added. If only scavengers under $10.00 are ordered, the chart above will be used for shipping/handling.

Please Note: If the actual charges by the carrier for fish and scavengers exceed the above calculated Tricker shipping charges to the above mentioned States, the exceeded charges by the carrier will be added after shipping. As temperatures approach 80 degrees, additional packing is used and expediated shipping for all fish and tadpoles will be used for all states. Please call to discuss the estimated costs and mode of shipping if it effects your state.

Shipping Outside United States: Plant orders outside of the United States requires a plant inspection certificate. The cost of this inspection is $50.00 which will be added to your invoice with the final email confirmation that includes the actual cost of shipping/handling. Plants are guaranteed upon arrival only if carrier delivers within the prescribed time. Please select a carrier for your area and indicate in the message portion of your order, if none is selected the most efficient route will be used. Packages lost, damaged, or delayed by carrier is the responsibility of the customer.

Return Policy: It is our policy make to make sure that a problem with any item is correctly identified before steps are taken for return. In many instances, items need not to be returned and can be resolved. In the event that any item is returned without this contact identification and approval with the appropriate requested written statements a 25% restocking charge will be assessed.