This item requires a signature upon delivery - no exceptions. Inspect all cartons before signing a delivery receipt. In the event of damage, even to the carton, mark "Damage" on the receipt and get a copy of the documentation. Keep all packing material in case the shipper needs to inspect it. Notify Gardecor, Inc. within 24 hours of delivery to file a claim for damage.
RETURN POLICY for CUSTOM-MADE ITEMS. Custom-made items are so noted in website description for the item and on your invoice. Custom-made or made-to-order items are not cancelable, not refundable and cannot be returned or exchanged. Ensure that you want the merchandise before you order it. Ask about "cuttings" or "samples" that might be available for you to see the material.
RETURN POLICY for NON-CUSTOM ITEMS: Contact us in writing by email or fax within three (3) days of receiving the merchandise explaining why you want to to return the goods otherwise your request cannot be granted.
If you don't hear back from us within 2 business days, then consider that your claim didn't make it to us and notify us by phone. If no request is made by you within the set timeframe, then we cannot grant your request. This is the manufacturer's policy by which we all abide. Thank you for your understanding and cooperation.
Customer is responsible for shipping charges. Restocking fees imposed by the supplier may be passed onto the customer.