William Tricker, Inc.® aka Tricker's warranties are important to our customers. We have been delivering quality water garden plants and supplies via mail throughout the United States and the world. Bear in mind that the shipping company may not deliver on time or may mishandle the package containing your live plant, live animal, or outdoor decor such as cast stone fountains.
The most important steps for you to take are standard care procedures for aquatics. Follow this procedure at the time of delivery — as soon as the package arrives at the destination.
Plant Warranty William Tricker, Inc. guarantees to send you healthy young vigorous plants. They are shipped bare root and must be transplanted right away.
For the guarantee to be honored,
If any plant fails to grow under our recommended planting and care, then
If we determine that the wrong or unhealthy plant was sent or the shipper was at fault, then you will receive a replacement. We reserve the right to not grant a refund or credit.
Guarantees outside the U.S. are addressed in the Terms of Sale under International Orders").
Receiving Plants and Planting before the Safe Shipping Schedule is not advised in an outside water garden pool or in artificial conditions such as greenhouses, sun rooms, etc. The heated water, sunlight, etc. may be insufficient thus resulting in growth failure which will void the guarantee. Artificial planting medium is not recommended but a "good" topsoil should be used. Artificial conditions can be used after the plants reach a healthy maturity.
Discounted Plant Collections are defined by the plant species in the collection. If plants in the collections are not named, then the plants will be replaced as our choice.
Bonus plants are added to an order with no added shipping cost. If a replacement Bonus Plant is being claimed under this guarantee, then an email should be sent to us with photos as described above and the plant will be added to the customer's next plant order unless customer pays the shipping rate. Customer must notify Tricker's within the 30 days of receipt and requests an approval code to add to their next order. Note: If you send correspondence via email and have not received a response in 2 days, then please call us.
Fish, Scavengers and Daphnia. Fish, scavengers (tadpoles, snails, etc.) and daphnia are guaranteed to be alive upon arrival.
If these steps are followed, then the customer will receive a single replacement of the live animals at no charge. The customer will pay the actual shipping rate. There will be no credit and no refund.
Some delivery areas may have unintended delays. The replacement shipment may be sent next day air A.M. if Tricker's deems it necessary to insure live arrival.
It is best to have outdoor fish shipped during cooler temperatures such as early in spring or later in fall. During the summer months, if your area experiences extreme temperatures, typically above 80°, a more expedited shipping method will be used. You can put a note for the carrier to place the package in a special place such as "place package inside garage door in the shade" or other special location that you have.
Hardgoods Guarantees: Please refer to the package inserts for specific warranty information and maintenance to keep items under warranty.
Contact us immediately so that we can file a claim with the shipper. If you want to return a damaged item, please contact us for approval and how to return the goods. Photos will help with your claim.
Tricker's has been selling and shipping aquatics and supplies since 1892 — long before the Internet was invented. We thank you for your purchase and confidence.