Plants: William Tricker, Inc.® guarantees to send you the finest of young vigorous plants. Our plants come to you or can be purchased from our aquatic nursery in perfect condition for planting. After receipt of the aquatics, if any plant fails to grow under recommended planting and care, see shipping policies, and we are notified in writing or email within 30 days we will replace with the same plant free of charge, the customer to pay the shipping charges only at a one time occurrence. There is no refund. If you feel the plant was damaged or was not appropriate or dead when received, an image, of the box and aquatics, is required upon arrival. Include comments that can assist as to this condition so that we can investigate any delivery problems and possibly make a claim with the carrier. Make sure to plant/float any aquatics that may appear to be damaged, most aquatics are very resilient. If necessary a replacement may require to send with another carrier if delivery was a problem. Within these time frames allows Tricker to help the customer enjoy the aquatics during the growing season without the need of a credit since your goal was to grow this season. If after you plant and not successful, please indicate in writing or email the circumstances, i.e. planting technique, planting depth, sunlight, location in pond, etc. as to your assessment of the failure along with an image so that the replacement may not repeat and we can assist to avoid additional disappointment. There will be no credit but a replacement and sincere effort to grow the Tricker plants successfully this year as intended. Replacements are not credited. Note: This guarantee applies only to the original plant and plants shipped or purchased at the Tricker Spring Proper Planting time and following months as indicated in the chart, found under "Shipping Policies", and shipped or purchased before September of each year. (Guarantees outside the US are addressed in the "Shipping Policies" category under "Shipping Outside the US"). Replacement is a one time occurrence. Recommended planting and care should be used. In order to investigate any shipping or receipt problems please report any problems immediately so we can investigate and assist to correct or prevent a repeat failure. An image of the received or failed plant with location of planting, showing depth, etc. may be requested. Planting before the safe shipping schedule is not recommended in an outside water garden pool or in artificial conditions i.e. greenhouse, sun room, etc. since artificial conditions at that time such as heated water, sunlight, etc. are often lacking are result in failure and will void the guarantee. Artificial planting medium is not recommended but a "good" topsoil should be used, if in doubt please contact us prior to transplanting. Discounted collections for shipping/handling are computed on individual named plants and if collections are not named, will be replaced as our choice. Bonus plants, since they are an addition to the order with no associated shipping costs, if fails or problematic during shipping, if you want a replacement bonus plant please indicate by an email to us and we will add such to your next plant order unless you elect to pay the shipping. Bonus plants, since they are not charged, can be replaced if the customer notifies us within the 30 days and requests an approval code to add to their next order. Note: If you send correspondence via email and have not received a response in short time please call our office and indicate such since many emails can either be lost or entered into our system as spam.
Fish, Scavengers and Daphnia. Tricker's works with each customer to try to bring some of the finest ornamental fish, scavengers and Daphnia to your water garden pool or aquarium. Fish, scavengers (tadpoles, snails, etc.) and Daphnia are guaranteed upon live arrival only. Any of these living items upon arrival must be reported immediately upon arrival if a replacement will be requested. An image of the arrival package/contents may be requested, thus do not discard until instructed to since we may request a return evaluation. The cause of the failure, which may be unique to the customer's delivery, must be understood before a replacement is offered. The customer will receive a single replacement of the live items at no charge, but is responsible to pay the actual charges by selected carrier. Thus, there is no credit or refund for the live items or shipping charges, only the option of reshipping the replacement of fish, scavengers, and live animals at the customer's expense. Failure of a replacement will not be refunded of original purchase. Since some areas may have delays in routine shipping which may have caused a delayed delivery or the logistics of delivery, the second shipment may be required to be sent specifically next day air A.M. if Tricker's feels it is necessary to insure live arrival via a different carrier. It is best to have your fish shipped early in Spring or later in Fall during cooler temperatures. During the summer months in the year, if your area experiences extreme temperatures, typically above 80 degrees, a more expedited shipping method is recommended. If you have experienced timely delivery problems by the UPS common carrier in the past, request to upgrade and use another carrier such as A.M. overnight Federal Express may be appropriate. Also, a message to place the package in a special place at your residence for UPS can be entered in the message portion during checkout such as "place package inside garage door in shade" or other special location, or a note on your delivery door that can protect the package if not home to receive it. Replacements can be requested to be made later in the year or early in the Spring. Again, Tricker's works with each customer to bring some of the finest live items to their new homes. Again, an image of package and contents on arrival may be requested.
Product Guarantees: Please refer to the package inserts for specific warranty information and maintenance to keep items in warranty.
Other Items and Final Comment. If there are items damaged in shipment, please contact us immediately. It may be necessary to file a claim with the carrier. If returning a damaged item, please contact us for approval of return and method of shipping and use of carrier, i.e. USPS, UPS, etc. See "Shipping Policies" for more details on damaged returns.
Remember, Tricker's has been selling and mailing aquatics and products long before the internet was invented, specifically since 1892. Tricker's works with all customers making Water Gardening an enjoyable experience. This is and always has been the goal of William Tricker, Inc.® and we THANK YOU for your purchases and confidence.
William Tricker, Inc.®
7125 Tanglewood Drive
Independence, OH 44131
©Copyright William Tricker, Inc.®