This outdoor decor is covered by a manufacturer/'s LIMITED warranty for one (1) year after purchase.
Your shipment will be insured. After delivery, neither Gardecor, Inc. nor the factory will be responsible for any broken or damaged items. Make sure that you or the people handling the products are careful with all the merchandise.
Our Value-Added Program includes assistance with your claim by our trained and experienced mediator. We have successfully turned around some denied claims with proper documentation and photos that customers provided.
NOTE: The warranty does not cover damage from white scale, lime scale, calcium buildup, or efflorescence. The warranty does not cover damage due to the use of chlorinated water. Chlorine is very harsh to cast stone. A sealant needs to be used on the stone to seal and protect it. Concrete Sealant can be purchased from your local hardware store. Read more about properly maintaining this water fountain here (this is the same document as the Installation document).
This manufacturer of garden ornaments has been designing and manufacturing quality fine garden ornaments including fountains, planters, benches, and statuary in the USA since 1993.
Neither Gardecor, Inc. nor the manufacturer are responsible for cracks due to filling hot fountains with cold water and vice versa, improper winter storage, or off-applications (used for something other than for what it was produced). Do not fill a fountain with water when the fountain is hot to the touch, cold water can cause cracks in the fountain. Do not add anything to the water unless it is specifically formulated for concrete as well as the color finish. If you purchase water treatment, test it on a small hidden part to ensure the color doesn/'t change or the concrete doesn/'t dissolve or the color doesn/'t change. Do not add salts around or to the fountain.
Caution: EXCESS WEIGHT OR PRESSURE ON THE FOUNTAIN MAY CAUSE IT TO FALL. KEEP CHILDREN AND OTHERS FROM CLIMBING, SITTING OR LEANING ON THE FOUNTAIN AND ITS COMPONENTS. MOST FOUNTAINS HAVE NO INTERLOCKING COMPONENT PARTS. THE COMPONENT PARTS ARE HELD BY GRAVITY ONLY. GLUING OR CEMENTING THE COMPONENT PARTS TOGETHER IS NOT RECOMMENDED. THE PARTS MAY NEED TO BE DISMANTLED TO REPLACE THE PUMP, HARDWARE, OR TO MOVE THE FOUNTAIN TO ANOTHER LOCATION.
NOTE: Hard water can damage the cast stone. Here is a map from the USGS showing areas of hard water, the red and white areas. To be certain, check your local water department because hard water areas can be localized. Such damage can void your warranty. Consider using a water softener additive to your fountain water after testing it on a hidden part of the fountain.