Noxious or Invasive Plants and Animals. Aquatic plants sold by Tricker's are for contained ornamental water garden pools or aquariums. If you order an species that is classified as a noxious or invasive by your state or federal regulations, then we will ask you to choose a different plant or cancel those items. We reserve the right to not ship noxious and invasive plants and animals.
You can find the restricted species on the product page, at your state website, or Federal USDA website website.
Customer agrees that no species purchased from Trickers, invasive or not, will be placed into public waters, lakes, earth-bottom ponds, etc. without letting us know.
Certified companies who are permitted to restore wetlands is a different case than the homeowner. Let us know your legal company name as well as you permit or license number before ordering noxious or invasive species. You can enter your company information credentials in comments at checkout.
Safe Live Animals (snails, tadpoles, clams, fish, etc.). All live animals sold are for contained ornamental water gardens or aquariums. Because of transit times, we do not ship live animals outside the continental United States. Each state has defined regulations for release of live species.
Customer agrees that they will not release live species purchased at Tricker's into natural (earth bottom) ponds, public waters, or other pubilc spacez except by certified companies. If you order a species that is prohibited in your state, we will notify you and either suggest an alternative or cancel the species on your order. Do not purchase a prohibited animal from another source such as clubs, from individuals, etc.
Depending upon your state, most live animals will ship on Monday or Tuesday. States within the one day shipping (see map below) can ship on Wednesday. We do not want live animals to sit over the weekend or experience an unexpected transit delay. If you need another shipping day, please comment in checkout the day and reason (such as youi have a greenhouse for them).
Substitutions. In the event of a shortage of plants or a plant that is restricted to your State, we reserve the right to substitute a similar plant of equal or greater value. If you do not want this option, please let us know the comments at checkout.
Shipping Costs. Standard shipping and handling costs of plants, scavengers and supplies on internet orders are shipped the least expensive method from UPS, Federal Express and USPS.
Quotations: Your quote has an expiration date. If you need it extended, then please contact us for the current rate. We have experienced, albeit rarely, rapidly increasing freight rates where the customer's total price was more than our cost. We reserve the right to expire your quotation and re-do it with the new shipping costs. You will be contacted for approval before we proceed with your order.
Shipping Costs for FISH, Tadpoles and Scavengers: All live aquatic animals are only shipped within the continental United States. Fish and tadpoles are shipped with special handling, preparation and not in the same package as plants or hard goods.
Consider ordering live aquatic animals in early Spring when temperatures are cooler and ensure that your water garden is ready to accept the fish or scavengers. Alternatively, indicate in the comments at checkout when your pool will be ready and we will accommodate that. If you want to have the fish or scavengers sent later, please let us know in the comments at checkout. If standard shipping is not one day and your temperatures are 80+° (see UPS map below), next-day shipping should be selected in checkout to ensure live arrival. If this is not done, then your guarantee will not apply.
Large Freight Items include cast stone fountains, statues, benches and other cast stone decor, brass and bronze products; spillways; Laguna Skimmer Filter and Filter Falls; Bulk Filter Material; Deck Pond; and some bulk orders are shipped via freight. Please email us with a list of the items and destination address for a shipping quote. We will research the best price and respond within a couple days with the total price and how to order. See How to Receive Large Items Shipped by Freight page for more information on freight shipments.
Cast stone, brass and bronze outdecor are not returnable, not refundable and not exchangeable once the order goes to the factory to be custom made unless it arrives damaged.
Home Delivery Policy: UPS packages are delivered without a requested signature. Upon delivery UPS is directed to leave packages at your door without a signature. If, for any reasons (i.e packages have been stolen at your residence, or in your area, etc.), and you feel your package should be signed for, please request a signature in checkout in the comment section.
Return Policy, Damaged Package/Products, Change of Address after Shipping.
Free Shipping. Items that are listed as free shipping is to the continental U.S.A. and will be shipped standard or economy ground by the carrier of our choice. Additional shipping might be added if the customer requests other carriers or expedited shipping.
We make every effort to bring you quality plants and products from the U.S. to the world. It is up to you to care for them after they arrive.
The map shows the UPS standard ground transit times from our historic aquatic nursery in Ohio to states in the USA. Most hard goods will ship via UPS ground. Live plants and animals will ship by expedited (1-2 days) to remote states.